Terms & Conditions

These Terms & Conditions (hereinafter referred to as the “Agreement”) shall regulate the relations between Sunrock Global, hereinafter referred to as the “Company”, and the User (a physical or legal entity) (hereinafter referred to as the “Client”) of Sunrock Global (hereinafter referred as the “Website”).

  1. 1. Processing of Trade Requests and Orders

    1. Processing of Client requests and orders has the following structure:
      1. After any Client makes a request or order, the request is tested for its correctness in the trading platform;
      2. The trading platform sends the request or order to the server;
      3. After the request or order is received by the server it is tested for correctness;
      4. The server, after processing of the order or the request, sends the results to the trading platform;
      5. In case that the connection between the trading platform and the server is correct, the trading platform will receive the results of processing of the Client request or order by the Company.
    2. The time of the process may vary and depends on the quality of the communication between the trading platform and the server of the Company, as well as on the market conditions. In normal market conditions the time of the process usually varies between 0-4 seconds. In market conditions that differ from normal, the time of Client request and order processing can be higher than that.
    3. The server of the Company may refuse to the Client request in the following cases:
      1. If the client sends the request before the first quote in the trading platform on the market opening;
      2. If there is not enough funds on the Client’s account for opening a new position;
      3. If the Client sends the request before the opening of the trading session;
      4. When market conditions differ from normal.
    4. When using the trading platform it is allowed to use only one tab of the browser. In case of using several tabs of the browser the results of trade can be corrected and/or cancelled..

Risk Disclosure

Before you begin trading on financial markets, please review the conditions of the Terms of Use and the list of risks given below.

Risk disclosure

This risk disclosure is intended to inform you of the risks that exist in trading activities on our site. You must recognize that these risks entail a chance of losing money while trading. This disclosure is informational and must not be considered a list of all possible risks.

  1. 1. Instability of financial instruments

    1. The quotes of most instruments traded on financial markets may vary considerably over the course of a day, which may bring you profit as well as loss.
  2. 2. Technical risks

    1. We are not responsible for financial losses arising from malfunctions in your electronic, communication, or information systems.
    2. When working with the client terminal, you assume the risks arising from:
      • Failures in your equipment, software, and connection;
      • Errors in your client terminal settings;
      • Failure to update your version of the client terminal in a timely manner
      • Your failure to follow the instructions for using the client terminal.

      We are not responsible for errors that occur in the operation of the client terminal and will not compensate losses resulting from errors in the operation of the client terminal.

    3. You must understand that when concluding transactions over the phone, you may encounter difficulty getting through to an operator, especially during peak loads.

Return on invested funds (Cashback)

  • When you reach a certain level of trade transactions, the funds received at this level are awarded to your special Collected Cashback account.
  • Funds from the Collected Cashback account are available to transfer to the trading account at any time, but only at the full collected amount.

Privacy Policy

  • In order to get registered at Sunrock Global, the Client shall provide certain identifying details, including, inter alia, to prevent Money Laundering.
  • The Client shall provide true, accurate and updated information on his identity and shall not misrepresent himself to be another individual or legal entity. Any changes in the Client's identifying details shall be notified to the Company immediately and in any case no later than the 30th day from the date of such changes.
    • The Client's details that are provided and/or will be provided by the Client during his/her activity at Sunrock Global may be used by the Company for sending the Company's advertising content to the Client, unless the Client removes the mark approving the Company to do so. Such removal can be done when (i) opening an account or (ii) when receiving such advertising content or (iii) by logging in and going to My Account > Personal Details. The Client may also send to the Company, at any time, an e-mail to support@SunrockGlobal.com asking the Company to cease from sending such advertising content. The aforesaid mark removal and/or e-mail receipt by the Company will oblige the Company to cease sending advertisement content to the Client within seven business days.
    • The Client's details that are provided and/or will be provided by the Client during his/her activity on the site may be disclosed by the Company to official authorities. The Company will make such disclosure only if required to be disclosed by the Company by applicable law, regulation or court order and to the minimum required extent.
    • Non-confidential information on the Client may be used by the Company in any advertising materials.

Payment Policy

  1. 1. Payment policy

    1. The company is financially responsible for the clients account balance in any particular moment.
    2. Company’s financial responsibility starts with the first record about customer’s funds deposit and continues up to the full withdrawal of the funds.
    3. The client has the right to demand from the Company any amount of funds which is available in his account at the time of the enquiry.
    4. The only official methods of deposits/withdrawals are the methods which appear at the company’s official website. The client is taking all the risks related to the usage of the payment methods, this as to the fact that the payment methods are not company’s partners and not in company’s responsibility. The company isn’t responsible for any delay or cancelation of funds transaction which was caused by the payment method. In case that the client has any claims related to any of the payment methods, it’s in his responsibility to contact the support of the particular payment method and to notify the company about those claims.
    5. The Company shall not be responsible for the activities of any third-party service providers, which the costumer may use in order to make any deposit/withdrawal. The Company’s financial responsibility for the Client’s funds starts at the moment the funds arrive to the Company’s bank account or any other account related to the Company and that appears at Payment Methods page of the website. In case any fraud appears during the financial transaction or after it, the Company reserves the right to cancel the transaction and to freeze the Client's account.
      The Company’s responsibility as to the Client’s funds ends at the time the funds leave the Company’s bank account or any other account related to the Company and that appears at Payment Methods page of the website.
    6. In case of any technical mistakes which may appear at the time of financial transaction the company saves the right to cancel those transaction and all other clients financial activity at the company’s website.

Return and Refund Policy

  • In order to make a withdrawal the client has to make an enquiry from his “personal zone”. In order to complete the enquiry the client has to choose any of the withdrawal methods from the list and fill all the necessary details.
  • After a withdraw request is made, it receives a "Requested" status. After the request comes to process, it recieves a "In process" status. After recieving "In process" status, funds are removed from balance. Funds will be transferred to the payment system wallet after a request receives a "Processed" status.
  • Withdrawal enquires processed by the financial department of the company one by one. The time of the process may vary from 1 business day up to 3 business days. The company saves the right to increase the process time, in that case the company notifies the client by one of the contact methods which was provided by the client during the registration.

Anti Money-Laundering (AML) and Know Your Customer (KYC) Policy

  • It is the policy of Sunrock Global and its affiliates, (hereinafter “The Company”) to prohibit and actively pursue the prevention of money laundering and any activity that facilitates money laundering or the funding of terrorist or criminal activities. The Company requires its officers, employees and affiliates to adhere to these standards in preventing the use of its products and services for money laundering purposes.
  • For the purposes of the Policy, money laundering is generally defined as engaging in acts designed to conceal or disguise the true origins of criminally derived proceeds so that the unlawful proceeds appear to have been derived from legitimate origins or constitute legitimate assets.
  • Generally, money laundering occurs in three stages. Cash first enters the financial system at the “placement” stage, where the cash generated from criminal activities is converted into monetary instruments, such as money orders or traveler’s checks, or deposited into accounts at financial institutions. At the “layering” stage, the funds are transferred or moved into other accounts or other financial institutions to further separate the money from its criminal origin. At the “integration” stage, the funds are reintroduced into the economy and used to purchase legitimate assets or to fund other criminal activities or legitimate businesses. Terrorist financing may not involve the proceeds of criminal conduct, but rather an attempt to conceal the origin or intended use of the funds, which will later be used for criminal purposes.